Your new challenge with ITI!

Our client in the Finance industry is currently seeking a Level 2 Technical Support Technician for a Twelve (12) months mandate with a renewal possibility.

Employment specifications :

• Toronto
• 40 hours per week
• On Site

Your schedule could look like:

• Provide level 1 and level 2 technical support to users across Canada.
• Ensure triage and route incoming support requests to the appropriate teams or specialists.
• Escalade complex incidents and ensure follow-up with users using the ServiceNow ticketing systems.
• Maintain accurate and up-to-date documentation of incidents and resolutions.
• Use remote access tools to troubleshoot and resolve user-reported issues.
• Support users with the company’s suite of technological tools and platforms.
• Assist in managing the inventory of workstations and related equipment.
• Participate in various IT projects in collaboration with external vendors.

Must-have :

• Three (3) years of relevant IT experience
• College diploma (DEC) in Computer Science or a related field.
• Professional demeanor and a strong commitment to customer service.
• Experience with large-scale IT projects or in the financial sector is a strong asset.
• Ability to effectively document technical issues and solutions.
• Strong problem-solving and analytical skills.
• Ability to clearly explain technical concepts to non-technical users.
• Team-oriented with a collaborative mindset and knowledge-sharing attitude.
• Excellent knowledge of Windows 11 and Microsoft 365 tools (Team, Outlook)
• Familiarity with Windows deployment using Autopilot and Intune (asset).
• Proficiency in using ServiceNow for incident management.
• Experience working in Agile environments.
• Knowledge or experience with additional tools is an asset, including Microsoft 365 Admin Center, Amazon WorkSpace

Do we have a fit?

• Here’s what is offered once you join ITI Resource Placement:
• Group insurance plan that includes life insurance, salary and healthcare (+ 3 sick days (after 90 of employment as well as 2 more sick day after one (1) year for a total of 5 sick days per year)
• Vacation
• Statutory holidays
• Holiday gifts
• An HR committee that is involved in your career and organizes fun staff activities (blind-test, laser tag, hatchet throwing, and more)
• Referral program
• Access to Udemy with more than 10,000 trainings and courses after 1 year of employment

Please send your resume directly to our recruitment specialist : Martin.Choquette@iti.ca

ITI Resource Placement applies an equal access program and invites women, ethnic and visible minorities, indigenous people and people with disabilities to apply.

We treat all applications confidentially and thank you for your interest in this position. However, we will only contact those whose applications have been selected.

By submitting your application for this position, you consent to out collection and use of your personal information for the purposes of evaluating your candidacy. If your application is not accepted, you also consent that ITI may contact you for similar future job offerings.

You can access our Confidentiality and Personal Information Protection Policy at the following address : https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:a0b73341-d919-4572-a26f-b13d8e3e3289

• LANGAGE

• Français

• TYPE DE CLIENT

• Bancaire