Your new challenge with ITI!

Our client in the Finance industry is currently seeking a Technical Support Technician – Post Migration Support for a Ten to Twelve (10 to 12) Weeks mandate.

Employment specifications :

• Toronto
• 40 hours per week
• On Site

Your schedule could look like:

• Assist users following the migration of their devices (laptops, tablets, mobile phones).
• Provide level 1 and 2 technical support to internal users post-deployment (Hardware, Software, O365, Basic networking)
• Follow a predefined checklist and escalate complex issues to an on-site resource or through a ticketing system.
• Maintain clear and professional communication with both internal teams and end users.
• Participate, as needed, in the client’s device development project using Autopilot.
• Execute OS and application installations procedures.
• Configure various devices including phones, tables and PCs.
• Perform tasks related to phone setup, Windows system configuration, and preparing user work environment.
• Ensure devices are properly connected to the network.
• Reconfigure mobile devices and reconnect other hardware as needed.
• Maintain accurate inventories of software, hardware, and licences.

Must-have :

• Minimum of two (2) years of relevant IT experience.
• Professional appearance and exceptional customer services skills (Direct user support).
• Strong knowledge of Windows 11 and Office 365 tools such as Teams and Outlook.
• Previous experience in major migration project is a strong asset.
• Ability to effectively document encountered issues.
• Autonomy, analytical skills, and ability to resolve level 1 and 2 issues.
• Familiarity with Windows deployment using autopilot and Intune.
• Strong attention to detail while maintaining speed and efficiency.
• Ability to explain technical concepts clearly and understandably.
• Patience and empathy to support users who may be resistant to change or less tech-savvy.
• Strong collaboration skills and willingness to share knowledge for team success.

Do we have a fit?

Here’s what is offered once you join ITI Resource Placement:

• Group insurance plan that includes life insurance, salary and healthcare (+ 3 sick days (after 90 of employment as well as 2 more sick day after one (1) year for a total of 5 sick days per year)
• Vacation
• Statutory holidays
• Holiday gifts
• An HR committee that is involved in your career and organizes fun staff activities (blind-test, laser tag, hatchet throwing, and more)
• Referral program
• Access to Udemy with more than 10,000 trainings and courses after 1 year of employment

Please send your resume directly to our recruitment specialist : Martin.Choquette@iti.ca

 ITI Resource Placement applies an equal access program and invites women, ethnic and visible minorities, indigenous people and people with disabilities to apply.

 We treat all applications confidentially and thank you for your interest in this position. However, we will only contact those whose applications have been selected.

By submitting your application for this position, you consent to out collection and use of your personal information for the purposes of evaluating your candidacy. If your application is not accepted, you also consent that ITI may contact you for similar future job offerings.

You can access our Confidentiality and Personal Information Protection Policy at the following address : https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:a0b73341-d919-4572-a26f-b13d8e3e3289

• LANGAGE

• Français

• TYPE DE CLIENT

• Bancaire